A video that has gone viral purports to show that a branch of the restaurant chain Cafe Javas in Kampala served a customer a milkshake that contained a dead rat. Cafe Javas has spoken out to clear the air about the video.
The female customer can be heard ranting and asking in the video how a classy restaurant of Java’s standard could have served her a milkshake that contained a dead rat. This can be seen in the video.
“This is a rat that I found in my milkshake that I got from Café Javas, yeah, the people that we are so proud of…
“and they tell me to have this worked upon, I need to get a lawyer,” the customer said. “I need to have this worked upon.”
The consumer shared a video on social media depicting what she characterised as a revolting alleged discovery. Since then, the video had gained widespread attention across social media, which sparked a discussion about whether or not it was real.
In the beginning, Cafe Javas chose to maintain their silence regarding the event that took place on Tuesday.
However, in a statement that was made public on Friday, the management of Cafe Javas responded to the allegations by calling them “malicious” and stating that they were an attempt to tarnish the restaurant’s reputation.
The restaurant asserted that the Oreo and Caramel milkshakes that were served to the customer complied with its “high” standard protocols of food safety and hygiene. As a result, the restaurant ruled out the possibility that the milkshakes had been tampered with.
Instead, Javas accuses the patron of attempting to blackmail the establishment with the goal of profiting from the predicament in order to achieve their desired outcome.
“There was no indication of tampering with the milkshake, which was confirmed by a speedy investigation that included a review of our CCTV footage of the preparation and service of the milkshake. According to a portion of Javas’ statement, “the customer was duly informed of the findings to which by threatening to circulate a video of her version of events if she was not paid a certain sum of money.”
The restaurant asserts that the allegations were made in bad faith, are not true, and were made with the intention of bringing disrepute upon its company. In addition, Javas notes that the video has resulted in a distorted version of the company’s logo.
“…in this particular instance, there was not a single instance in which we made a mistake, be it in the preparation, presentation, or serving of the milkshakes. It is therefore unacceptable for one individual to tarnish our otherwise good image and undermine the hard work and dedication of our staff.”